Bible Crostics Puzzle Support

Last updated: April 11, 2026

If you need help with gameplay, purchases, restored progress, device-specific issues, or privacy questions, please contact us using the address below.

Contact

Email: support@3gram.com

Korean and English support requests are both welcome.

What to include in your message

Please include your device type, OS version, app version, screenshots, and the level or step where the issue happened. For billing issues, include the product name, approximate purchase time, and a receipt, App Store purchase sheet, Google Play order number, purchase token, or transaction identifier when available.

Topics we can help with

• Progress reset, missing rewards, or wallet sync issues
• Puzzle unlocks, help balances, or talent balance questions
• Language, clue quality, tutorial, or layout issues
• Accessibility, readability, or device-specific display issues
• App Store or Google Play purchase and billing questions
• Privacy and data handling requests

Current service notes

• Most gameplay progress is stored locally on the device.
• Deleting the app or clearing local storage can limit progress recovery.
• Server-side wallet and purchase records may be used to investigate missing talents or billing issues.
• New puzzle content may be delivered through remote runtime updates after the app is installed.
• If you contact support, your email address and the details you send are used only to answer your request.

Response expectations

Please allow a reasonable response time for support inquiries. When reporting a purchase issue, including screenshots and timing details helps us investigate more quickly.